Returns and Exchanges

Renaissance Wardrobe | Raleigh, NC

We want you to love what you ordered. If something isn't right, we'll fix it. No runaround.

🛡 30-Day Returns

🔄 Free Exchanges

⚡ Fast Refunds

🤝 Real People. Real Help.

We're a small family-run business in Raleigh, NC. Every order matters to us. Wrong size, wrong item, or arrived damaged? Reach out and we'll take care of it.

Section 1

Returns

You have 30 days from the date your order arrives to request a return. Items must be unworn, unwashed, and in original condition with all tags attached.

We inspect every return when it comes back. Items returned in the same condition they left us will receive a full refund. No drama.

What "original condition" means Trying it on at home is fine. Not worn outside. Not washed. No odors, stains, or pet hair. Tags still on. Folded neatly in the original packaging and not heavily creased. In short, the same as when it arrived at your door.

What we can't take back Gift cards, custom or personalized orders, and items marked as non-returnable on the product page. Not sure? Email us before you order.

Event season: exchanges only Around Halloween, New Year and other major celebrations, we offer exchanges only, not refunds. Sadly, a few customers have worn items to an event and then sent them back, and we can't resell them. This rule keeps prices fair for everyone else. Damaged or wrong items are always covered, any time of year.

Section 2

Exchanges

Wrong size? We get it. Our sizing can run differently from what you're used to. We make exchanges easy.

Contact us within 30 days of receiving your order. We will send you the right size as soon as your original item ships back to us. If the new item costs more, we'll let you know and sort it out.

Exchanges are processed within 3 to 5 business days of receiving your return.

Pro tip on sizing Every product page has a size chart. If you're between sizes or unsure, email Chrissy before you order. She knows the stock and will point you to the right fit.

Section 3

Refunds

Once we receive and inspect your return, we'll process your refund within 5 business days. The money goes back to your original payment method.

Your bank or card provider may take a few more days to show it. That part is out of our hands, but most refunds show up within 7 to 10 business days total.

We'll email you as soon as we send your refund, so you know where things stand.

Expedited shipping If your order ships on time (next business day), expedited shipping fees are non-refundable. Delivery dates are estimates provided by the carrier and are not guaranteed.

Section 4

Damaged or Wrong Items

If your order arrived damaged or we sent you the wrong item, that's on us. Email us a photo and your order number, and we'll make it right at no cost to you. Fast.

Do not ship anything back until you hear from us. We will sort the details first.

What to send us A photo of the item, a photo of the packaging if it was damaged in transit, and your order number. That's all we need to get started.

Section 5

How to Start a Return or Exchange

The process is simple. No portals, no complicated forms.

Please email us before you send anything back. We can't accept packages that arrive without a return request.

Email Chrissy at chrissy@renaissancewardrobe.com with your order number and what you need. Returns, exchanges and damaged items all go to the same place.
We confirm the details and send you return instructions, usually within 1 to 2 business days.
Pack it up and ship it back using the method we recommend. Keep your tracking number until your refund or exchange is done.
Done. Once we receive your item, we process your refund or exchange within 3 to 5 business days.

Shipping costs You pay for return shipping, unless we made a mistake or sent a defective item. Use a tracked shipping method. If an untracked return gets lost, we can't cover it.

Section 6

International Orders

We ship worldwide. The same 30-day return window applies to international orders.

You pay for international return shipping. We can't refund import duties and taxes, because they go to your country's customs office, not to us.

International exchanges: you cover the cost of shipping the replacement item to you. Once your exchange is approved, we will email you an invoice for that shipping, and the replacement ships as soon as it is paid.

If you have questions before placing an international order, email us. We are happy to help you figure out sizing or shipping questions in advance.

Section 7

Questions? Just Ask.

Chrissy handles all returns and customer questions personally. You're talking to a real person who knows the products and wants to help you.

Not sure if your item qualifies? Not sure what size to get before you order? Just ask. That's what we're here for.

Contact Chrissy

Returns, exchanges, sizing questions, or anything else.

chrissy@renaissancewardrobe.com We respond within 1 to 2 business days